"Nom de famille",Prénom,"Adresse de courriel",Statut,Commencé,Terminé,Durée,"Note/10,00","Réponse 1","Réponse 2","Réponse 3","Réponse 4","Réponse 5","Réponse 6","Réponse 7","Réponse 8","Réponse 9","Réponse 10","Réponse 11","Réponse 12","Réponse 13","Réponse 14","Réponse 15","Réponse 16","Réponse 17","Réponse 18","Réponse 19","Réponse 20","Réponse 21","Réponse 22","Réponse 23","Réponse 24","Réponse 25","Réponse 26","Réponse 27","Réponse 28","Réponse 29","Réponse 30","Réponse 31","Réponse 32","Réponse 33","Réponse 34","Réponse 35","Réponse 36","Réponse 37","Réponse 38","Réponse 39","Réponse 40"
1,app,poubelle@dordogne.cci.fr,Terminée,"12 décembre 2025  16:44","12 décembre 2025  16:49","5 min 12 s","6,00","Le CRM","Identifier ses besoins réels","CAR : Caractéristique – Avantage – Preuve","Objection affective","La technique de l’alternative (proposer deux choix)",Vrai,Vrai,Vrai,Vrai,Vrai,"Le panier moyen","Le plan de merchandising","Le fichier client","Le tableau CRM","Le chiffre d’affaires",Vrai,Faux,Vrai,Faux,Vrai,"Spécifique, Mesurable, Atteignable, Réaliste, Temporel","Suppression des pauses","Réunion hebdomadaire","Écoute active","Le relevé bancaire",Faux,Vrai,Vrai,Faux,Vrai,"Le magasin physique","Les fiches de paie","Le nombre de collaborateurs","Une annonce interne","Google Analytics",Vrai,Faux,Vrai,Vrai,Vrai